Returns & Refunds

Eligible items may be returned within 30 days of delivery. The return window begins from the date your order is marked delivered by the carrier.

Late return requests

Return requests made after the 30-day period may be refused. If you have a special issue, contact support and we will review the situation, but approval is not guaranteed.

Proof of purchase

A valid order number, receipt, or order confirmation may be required before a return can be reviewed.

To be eligible for return, items must be in original condition. We inspect returned items before approving refunds.

Returned items must be:

• Unworn.
• Unused.
• Unwashed.
• Undamaged.
• Free from stains, makeup, deodorant marks, pet hair, smoke, perfume, odours, or visible wear.
• Returned with original tags, labels, packaging, and accessories where applicable.

Items that fail inspection

If a returned item does not meet our condition requirements, we may refuse the return, reduce the refund where appropriate, or return the item to the customer.

Some items cannot be returned because of product type, hygiene reasons, promotion status, or final sale conditions.

Non-returnable items include:

• Clearance items.
• Final sale items.
• Gift cards.
• Hygiene-sensitive products.
• Underwear, socks, bodysuits, swimwear, or intimate items where applicable.
• Items returned in used, washed, worn, damaged, stained, or altered condition.
• Items without required proof of purchase.

If an item is marked final sale, clearance, or non-returnable, it cannot be returned unless required by applicable rules.

To request a return, contact NOIR SAINTS support before sending any item back.

Email support

support@thenoirsaints.com

Please include:

• Your full name.
• Your order number.
• The email used at checkout.
• The item you want to return.
• The reason for return.
• Photos if the item is damaged, defective, or incorrect.

Return approval

If your return is approved, we will provide instructions for next steps. Do not send items back without receiving return instructions.

Return shipping responsibility may depend on the reason for return, product condition, order issue, and support review.

Customer preference returns

If the return is because of size preference, change of mind, wrong size ordered, wrong address entered, or personal preference, the customer may be responsible for return shipping costs.

Incorrect or defective item

If the return is caused by a confirmed NOIR SAINTS error, damaged item, defective item, or incorrect item, contact support with photos so we can review the best resolution.

Original shipping fees

Original shipping fees may be non-refundable unless the return is caused by a confirmed fulfilment issue or product issue.

Refunds are reviewed after the returned item is received and inspected.

Inspection

Once your return arrives, we will inspect the item to confirm eligibility and condition.

Approved refunds

Approved refunds are usually issued to the original payment method where possible.

Processing time

Once a refund is issued, the payment provider or bank may require additional time to post the funds to your account.

Refund amount

Refund amounts may exclude original shipping fees, return shipping fees, discounts, duties, taxes, or other non-refundable charges where applicable.

Exchanges depend on product availability. Because stock may be limited, we cannot guarantee that your requested size, colour, or item will be available when your return is received.

Fastest option

The fastest way to get the item you want may be to place a new order and return the eligible original item separately.

Exchange approval

If an exchange is approved, the original item must still meet all return condition requirements.

If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue.

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging.
• Photos of the shipping label.
• A clear description of the issue.

Review process

We may request additional information before offering a resolution. Depending on the issue, possible resolutions may include replacement, store credit, refund, or return instructions.

Timing matters

Contact us as soon as possible after delivery. Delayed reports may be harder to verify.

If you need to cancel an order, contact support as soon as possible.

Before processing

If the order has not entered processing, packing, label creation, or shipping, we may be able to cancel it.

After processing

Once an order has been processed, packed, labelled, or shipped, cancellation may no longer be possible.

No guarantee

Sending a cancellation request does not guarantee cancellation. If the order ships, you may need to follow the return process after delivery if the item is eligible.

If a package is refused, unclaimed, returned to sender, or undeliverable because of incorrect address information or failed delivery attempts, additional shipping costs may apply.

Returned packages

If a package is returned to us, we may contact you to arrange reshipment or refund depending on the situation.

Shipping deductions

Original shipping costs, return shipping costs, carrier fees, or reshipping costs may be deducted from any refund where applicable.

Clearance items and final sale items are not eligible for return, refund, or exchange unless required by applicable rules.

Before purchasing

Please review product details, size guides, colour, fit, and item condition carefully before purchasing clearance or final sale items.

Promotional pricing

Products purchased with a discount may be subject to different return conditions depending on the promotion. Any restrictions will be stated where applicable.

Gift returns may require proof of purchase, order number, or the email address connected to the original order.

Refund method

Approved refunds are usually issued to the original payment method. Store credit may be offered where appropriate and available.

Gift cards

Gift cards are non-returnable and non-refundable unless required by applicable rules.

In some cases, store credit may be offered instead of a refund, depending on the product, condition, order issue, promotion, or support review.

Store credit conditions

Store credit may have usage conditions, expiry terms, product exclusions, or other limits where stated.

For return, refund, exchange, or damaged-item questions, contact NOIR SAINTS support.

Email

support@thenoirsaints.com

Include in your message

• Your order number.
• The email used at checkout.
• The product name, size, and colour.
• The reason for return or refund request.
• Photos if the item is damaged, defective, or incorrect.