Terms & Conditions

These Terms & Conditions apply to all users of the NOIR SAINTS website, including visitors, customers, account holders, subscribers, app waitlist members, promotion participants, and anyone who interacts with our store or support channels.

If you do not agree with these Terms & Conditions, you should not use the website, place an order, submit information, join waitlists, or participate in promotions.

Related policies

These terms work together with our Privacy Policy, Terms of Service, Shipping Policy, Return Policy, Refund Policy, FAQ page, product details, and promotion-specific terms.

NOIR SAINTS is a premium minimal streetwear and luxury apparel brand operating through an online store and related digital experiences.

“NOIR SAINTS,” “we,” “us,” and “our” refer to the brand operating the store. “You,” “your,” and “customer” refer to any person who accesses, browses, purchases from, communicates with, or uses our services.

Customers are responsible for reading product details, selecting the correct size, entering accurate shipping information, using valid payment details, reviewing order details before purchase, and understanding the store policies before completing checkout.

You agree to:

• Provide accurate account, billing, shipping, and contact information.
• Use the website only for lawful and intended purposes.
• Keep account login details private and secure.
• Review size charts, product descriptions, and care instructions before purchase.
• Contact support promptly if there is an issue with your order.
• Avoid abusing promotions, discount codes, rewards, returns, or private access features.

We work to present product names, descriptions, images, colours, sizing, fit details, materials, prices, and availability as accurately as possible.

Colour differences

Product colours may appear slightly different because of lighting, editing, device screens, display settings, photography style, fabric texture, and production variation.

Fit and sizing

Some NOIR SAINTS products may be oversized, relaxed, cropped, boxy, heavyweight, or streetwear-inspired. Customers should review the size guide and product description before ordering.

Product updates

We may update product names, descriptions, images, prices, sizes, availability, and product details at any time.

Placing an order means you are submitting a request to purchase. We may review, accept, refuse, limit, cancel, or verify orders when necessary.

Order confirmation

After placing an order, you may receive a confirmation email. This confirms that we received your order request, but an order may still be reviewed before final processing.

We may cancel or refuse orders because of:

• Unavailable stock or inventory errors.
• Payment failure or payment review.
• Incorrect billing, shipping, or contact information.
• Pricing, product, checkout, or technical errors.
• Suspected fraud, misuse, unauthorized activity, or suspicious behaviour.
• Shipping restrictions or unavailable delivery options.
• Discount, reward, or promotion abuse.
• Violation of these Terms & Conditions or store policies.

Quantity limits

We may limit quantities per customer, order, address, account, payment method, product, drop, promotion, or release.

Prices are shown on the website and may change without notice unless your order has already been accepted and processed.

Checkout totals

Taxes, shipping charges, discounts, and applicable costs may be calculated at checkout before payment is completed.

Pricing errors

If a product, promotion, shipping rate, or checkout total is displayed incorrectly due to an error, we may correct the error, cancel the affected order, or contact you for next steps.

Discount codes

Discount codes must be entered at checkout. We are not required to apply discount codes after an order has already been placed.

Promotion limits

Promotions may have exclusions, expiry dates, usage limits, minimum purchase requirements, product restrictions, or customer eligibility rules.

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

Payment processing

Payments are processed through secure third-party payment providers. We do not directly store full card numbers on our website servers.

Payment review

Orders may be delayed, held, cancelled, or reviewed because of payment failure, verification issues, chargeback activity, suspicious activity, or fraud protection.

Chargebacks and disputes

If you have an issue with an order, contact us first. We reserve the right to respond to disputes with order records, delivery information, customer communications, and policy details.

Shipping options, timelines, prices, and delivery availability may vary depending on location, carrier service, product type, order value, and operational conditions.

Processing time

Orders usually require processing time before shipment. Processing can take longer during launches, sales, holidays, high-volume periods, verification reviews, or carrier disruptions.

Delivery estimates

Delivery times are estimates unless a carrier service specifically guarantees delivery. We are not responsible for delays caused by carriers or events outside our control.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. We are not responsible for failed delivery caused by incorrect, outdated, or incomplete addresses.

Lost or marked-delivered packages

If tracking shows delivery but the package is missing, contact the carrier and our support team promptly. Resolution may depend on carrier records, delivery confirmation, and available investigation details.

Eligible returns are accepted within 30 days of delivery. Items must be unworn, unused, unwashed, undamaged, free from odours, and returned with original tags, packaging, and proof of purchase where applicable.

Non-returnable items

Clearance items, final sale items, gift cards, and hygiene-sensitive products are not eligible for return unless required by applicable rules.

Return condition

If a returned item does not meet return condition requirements, we may refuse the return or reduce the refund where appropriate.

Refunds

Approved refunds are issued to the original payment method where possible. Processing times may vary depending on the payment provider.

Exchanges

Exchanges depend on product availability. The fastest option may be placing a new order and returning the eligible item separately.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, contact support promptly with your order number, photos of the item, photos of the packaging, and a clear description of the issue.

NOIR SAINTS may offer app launch pages, app waitlists, private access, early drops, rewards, Shadow Society™ experiences, or exclusive product opportunities.

No guaranteed access

Joining a waitlist, subscribing to updates, or participating in a community feature does not guarantee app access, product availability, discounts, rewards, membership status, or successful checkout.

Program changes

We may modify, rename, pause, restrict, or discontinue app features, waitlists, rewards, private drops, or community programs at any time.

Fair use

Customers must not abuse private links, duplicate accounts, discount codes, reward systems, or early-access opportunities.

The NOIR SAINTS name, logo, cross insignia, app icon, product images, website design, graphics, product descriptions, slogans, videos, packaging, campaigns, and brand materials are owned by or licensed to NOIR SAINTS.

You may not:

• Copy, reproduce, sell, modify, or use NOIR SAINTS branding without permission.
• Use our logos or product imagery to suggest affiliation or endorsement.
• Create counterfeit, imitation, derivative, or confusingly similar products.
• Use our product descriptions, images, graphics, layouts, or code for another store or listing.

All rights not expressly granted are reserved.

If you submit reviews, photos, videos, testimonials, comments, feedback, survey responses, social media tags, or other content, you allow NOIR SAINTS to use, display, reproduce, publish, adapt, and share that content for brand, website, product, marketing, and social purposes where permitted.

Your responsibility

You must only submit content you own or have permission to share. You must not submit false, illegal, abusive, hateful, infringing, misleading, obscene, or harmful content.

Moderation

We may remove, reject, edit, or refuse to publish submitted content at our discretion.

Your use of NOIR SAINTS is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, share, store, protect, and manage personal information.

View our Privacy Policy here: Privacy Policy

Our website may use or link to third-party services such as ecommerce platforms, payment providers, shipping carriers, analytics tools, advertising platforms, customer support tools, review platforms, and social media platforms.

We are not responsible for third-party websites, policies, payment decisions, delivery performance, service outages, privacy practices, or content outside our control.

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or compatible with every device, browser, app, platform, or network.

Errors may include:

• Incorrect product information.
• Incorrect pricing or promotion details.
• Inventory or availability errors.
• Checkout or payment issues.
• Shipping-rate errors.
• Image, text, or product display issues.
• Technical outages or system failures.

We may correct errors, update information, cancel affected orders, or refuse affected orders where needed.

To the extent permitted by applicable rules, NOIR SAINTS is not responsible for indirect, unexpected, incidental, special, or consequential losses connected to website use, products, services, delays, third-party services, shipping issues, or inability to access the website.

For order-related claims, our responsibility may be limited to the amount paid for the product or service connected to the claim, unless applicable rules require otherwise.

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including carrier issues, severe weather, supply delays, payment-provider outages, technical issues, cyber incidents, emergencies, customs delays, labour disruptions, or other unexpected events.

We may update these Terms & Conditions at any time to reflect changes in our products, services, website, policies, app features, payment providers, shipping partners, promotions, or operational needs.

The “Last Updated” date shows when this page was last revised. Continued use of the website after updates means you accept the updated Terms & Conditions.

For questions about these Terms & Conditions, orders, returns, website use, or customer support, contact us.

NOIR SAINTS Support

Email: support@thenoirsaints.com

Please include your order number when contacting us about an order.