Terms Of Service

By accessing or using the NOIR SAINTS website, online store, checkout, account features, support channels, waitlists, promotions, app-related pages, or digital services, you agree to these Terms of Service.

If you do not agree with these Terms of Service, you should stop using the website and services immediately.

Related policies

These terms should be read together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, FAQ page, and any product-specific or promotion-specific terms.

NOIR SAINTS is a premium minimal streetwear and luxury apparel brand operating through its online store and related digital experiences.

“NOIR SAINTS,” “we,” “us,” and “our” refer to the brand operating the store. “You,” “your,” and “customer” refer to any visitor, shopper, subscriber, account holder, or person using our services.

You may use our services only if you are legally permitted to do so. If you are using the website on behalf of another person, company, or organization, you confirm that you have authority to do so.

Account security

If you create an account, you are responsible for keeping your login information secure and for any activity under your account.

Accurate information

You agree to provide accurate, complete, and current information when placing an order, creating an account, joining a waitlist, contacting support, or submitting any form.

Account restrictions

We may suspend, restrict, or close accounts connected to fraud, abuse, unauthorized activity, policy violations, false information, or misuse of promotions.

You agree to use the website and services only for lawful and intended purposes.

You must not:

• Use the website for fraud, abuse, harassment, or illegal activity.
• Attempt to access systems, data, accounts, or areas not intended for you.
• Interfere with website security, checkout, payment, or order systems.
• Use bots, scraping tools, auto-checkout systems, or automated purchasing tools without permission.
• Submit false order details, false return claims, fake support claims, or misleading information.
• Misuse discount codes, rewards, private links, waitlists, or promotions.
• Copy, reproduce, or reuse product images, designs, descriptions, logos, or branding without permission.
• Upload, send, or attempt to introduce viruses, malware, spam, or harmful code.

We may refuse service, cancel orders, restrict access, or disable accounts when we believe these terms have been violated.

We aim to provide accurate product names, descriptions, sizing information, images, pricing, colours, and availability. However, mistakes or changes may occur.

Product colour and imagery

Product colours may appear differently depending on photography, lighting, editing, screen settings, device display, fabric texture, and production variation.

Fit and sizing

Some products may have oversized, relaxed, boxy, or streetwear-inspired fits. Customers are responsible for reviewing size charts, descriptions, and fit notes before ordering.

Availability

Products may sell out, be restocked, be discontinued, be limited by quantity, or be reserved for private access without prior notice.

Placing an order means you are submitting a request to purchase. We may review, accept, limit, cancel, or refuse any order where necessary.

Order confirmation

An order confirmation email means your order request was received. It does not guarantee final acceptance if an issue appears during processing, payment review, inventory review, or fraud screening.

Orders may be cancelled or refused because of:

• Payment failure or payment review.
• Suspected fraud or suspicious activity.
• Incorrect shipping or billing information.
• Inventory errors or unavailable stock.
• Pricing, product, discount, checkout, or technical errors.
• Shipping restrictions or unavailable delivery service.
• Promotion misuse or coupon abuse.
• Violation of these Terms of Service.

Order limits

We may limit quantities per order, customer, address, account, payment method, household, product, or promotion.

Prices are displayed on the website and may change at any time unless an order has already been accepted and processed.

Taxes and shipping

Taxes, shipping charges, and applicable costs may be calculated at checkout before you complete your purchase.

Pricing errors

If a product, promotion, discount, tax, or shipping charge is displayed incorrectly because of an error, we may correct the error, cancel the affected order, or contact you for next steps.

Free delivery

Free delivery may be available on eligible orders over $99, subject to conditions, availability, and any exclusions shown at checkout or in promotional details.

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

Payment processing

Payments are processed by secure third-party payment providers. We do not directly store full payment card numbers on our website servers.

Payment review

Orders may be held, cancelled, or reviewed because of payment failure, payment disputes, chargeback activity, suspected fraud, or verification concerns.

Chargebacks

If you have a problem with an order, contact us first. We reserve the right to respond to chargebacks with order records, delivery details, customer communication, and policy information.

Shipping options, delivery times, and shipping costs may vary depending on location, order value, product type, carrier availability, and service conditions.

Processing time

Orders usually require processing time before shipment. Processing may take longer during launches, sales, holidays, high-volume periods, carrier disruptions, or verification reviews.

Delivery estimates

Delivery dates are estimates unless specifically guaranteed by the carrier or service option. We are not responsible for delays outside our control.

Address accuracy

You are responsible for entering a complete and correct shipping address. We are not responsible for failed delivery caused by incorrect, incomplete, outdated, or undeliverable address information.

Lost or marked-delivered packages

If tracking shows delivery but you cannot locate the package, contact the carrier and our support team promptly. Resolution may depend on carrier records, delivery confirmation, and available investigation details.

Eligible returns are accepted within 30 days of delivery. Items must be unworn, unused, unwashed, undamaged, free from odours, and returned with original tags, packaging, and proof of purchase where applicable.

Non-returnable items

Clearance items, final sale items, gift cards, and hygiene-sensitive products are not returnable unless required by applicable rules.

Return condition

If a returned item does not meet return requirements, we may refuse the return or reduce the refund where appropriate.

Refunds

Approved refunds are issued to the original payment method where possible. Bank and payment-provider processing times may vary.

Exchanges

Exchanges depend on stock availability. The fastest option may be to place a new order and return the eligible item separately.

Incorrect or damaged items

If you receive a damaged, defective, or incorrect item, contact support promptly with your order number, photos of the product, photos of the packaging, and a description of the issue.

Promotions, discounts, rewards, app offers, private codes, limited campaigns, and gift cards may have additional terms, expiry dates, exclusions, limits, or minimum purchase requirements.

Discount codes

Discount codes must be applied at checkout. We are not required to apply discounts after an order has already been placed.

Restrictions

Promotions may not apply to taxes, shipping, sale items, clearance items, gift cards, limited releases, bundles, or specific collections unless stated.

Misuse

We may cancel, refuse, or reverse promotions connected to misuse, technical errors, duplicate account abuse, unauthorized sharing, suspicious activity, or activity outside the intended purpose of the offer.

NOIR SAINTS may offer app launch pages, waitlists, early access, private drops, Shadow Society™ access, rewards, or exclusive product experiences.

No guarantee

Joining a waitlist, subscribing to updates, or participating in any private access experience does not guarantee product availability, discounts, rewards, membership status, app access, or successful checkout.

Changes

We may modify, pause, restrict, rename, or end app-related features, waitlists, rewards, private drops, or community programs at any time.

Fair use

Customers must not abuse private links, discount codes, reward programs, duplicate accounts, or early-access systems.

The NOIR SAINTS name, logos, cross insignia, app icon, product images, videos, website design, product descriptions, graphics, packaging, slogans, campaigns, and brand materials are owned by or licensed to NOIR SAINTS.

You may not:

• Copy, reproduce, sell, modify, or exploit NOIR SAINTS branding without permission.
• Use our logos, product images, or marks to suggest affiliation or endorsement.
• Create counterfeit, imitation, derivative, or confusingly similar products.
• Use our product descriptions, photography, graphics, or code for another store without permission.

If you submit reviews, photos, videos, social media tags, testimonials, feedback, comments, survey responses, or other content, you allow NOIR SAINTS to use, display, reproduce, publish, adapt, and share that content for brand, product, website, marketing, and social purposes where permitted.

Your responsibility

You must only submit content you own or have permission to share. You must not submit false, illegal, abusive, hateful, infringing, misleading, obscene, or harmful content.

Moderation

We may remove, reject, edit, or refuse to publish submitted content at our discretion.

Our website may use or link to third-party services such as ecommerce platforms, payment providers, shipping carriers, analytics tools, advertising platforms, social networks, review tools, or customer support systems.

We are not responsible for third-party websites, service outages, privacy practices, payment decisions, delivery performance, or content outside our control.

If you subscribe to emails, SMS, app updates, waitlists, product alerts, promotions, or community communications, you agree to receive those communications according to your consent and applicable rules.

Unsubscribe

You can unsubscribe from marketing emails using the unsubscribe link in the email. For SMS, follow the opt-out instruction in the message where applicable.

Transactional messages

Even if you unsubscribe from marketing, we may still send order confirmations, shipping updates, return updates, account notices, security messages, and customer support messages.

Your use of NOIR SAINTS is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, share, store, protect, and manage personal information.

View our Privacy Policy here: Privacy Policy

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or compatible with every device, browser, network, or platform.

Errors may include:

• Incorrect product information.
• Incorrect product imagery.
• Incorrect pricing.
• Inventory errors.
• Checkout problems.
• Promotion or discount issues.
• Shipping-rate errors.
• Technical outages.

We may correct errors, update information, refuse affected orders, or cancel affected orders where needed.

The website and services are provided on an “as available” basis. We do not promise that every feature, product, service, promotion, or page will always be available or error-free.

Nothing in these Terms of Service is intended to limit any customer rights that cannot be limited under applicable rules.

To the extent permitted by applicable rules, NOIR SAINTS will not be responsible for indirect, incidental, special, consequential, punitive, or unexpected losses related to use of the website, products, services, delays, or inability to access the website.

For order-related claims, our responsibility may be limited to the amount paid for the product or service connected to the claim, unless applicable rules require otherwise.

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including carrier issues, weather, supply chain delays, payment-provider outages, technical failures, cyber incidents, customs delays, labour disruptions, emergencies, or other unexpected events.

We may update these Terms of Service at any time to reflect changes in our website, policies, products, services, payment providers, shipping partners, app features, customer programs, or operational needs.

The “Last Updated” date shows when this page was last revised. Continued use of the website after updates means you accept the updated Terms of Service.

For questions about these Terms of Service, orders, returns, website use, or customer support, contact us.

NOIR SAINTS Support

Email: support@thenoirsaints.com

Please include your order number when contacting us about an order.