Orders usually require processing before shipment. Processing includes order review, payment verification where needed, product preparation, packing, label creation, and carrier handoff.

Standard processing: Most orders are processed within 1–3 business days unless otherwise stated on the product page, checkout page, promotional page, or order confirmation.

Processing delays may occur during:

• New product launches.
• High-volume sales or promotions.
• Holiday periods.
• Inventory checks.
• Payment or fraud review.
• Address verification.
• Weather, carrier, or operational disruptions.

Business days generally exclude weekends, holidays, and days when carrier pickup or fulfilment operations are unavailable.

Shipping rates are calculated at checkout based on the shipping address, order value, order weight, package size, available carrier services, and active promotions.

Free delivery over $99 CAD: NOIR SAINTS may offer free delivery on eligible orders over $99 CAD. Eligibility may depend on checkout conditions, shipping location, product type, order value after discounts, and available shipping options.

Promotional shipping: From time to time, we may offer promotional shipping rates. Promotional shipping offers may have exclusions, expiration dates, minimum purchase amounts, or location restrictions.

Shipping cost changes: Shipping rates may change at any time based on carrier pricing, packaging requirements, fuel costs, service availability, or operational needs.

Delivery availability is determined by the shipping options shown at checkout. If your location is supported, available shipping methods will appear before you complete payment.

Unavailable regions: If no shipping option appears at checkout, we may not currently support delivery to that location, or a specific product in your cart may not be eligible for that region.

Future expansion: Shipping regions may expand or change over time as NOIR SAINTS grows. Availability is always based on the current checkout options shown at the time of purchase.

When tracking is available, tracking details will be sent to the email address or phone number provided at checkout after the carrier receives or scans the package.

Tracking activation: Tracking may not update immediately after a label is created. Carriers may require additional time before the first scan appears.

Tracking delays: Tracking updates may be delayed because of carrier processing, missed scans, weather conditions, high package volume, facility delays, or system updates.

Where to track: Use the tracking link provided in your shipping confirmation email or the carrier website connected to your tracking number.

Delivery timelines shown at checkout or by the carrier are estimates unless the selected carrier service specifically guarantees delivery.

Delivery estimates may change because of:

• Carrier volume.
• Weather conditions.
• Remote delivery areas.
• Incorrect or incomplete addresses.
• Customs or border processing if applicable.
• Carrier labour disruptions.
• Seasonal shipping delays.
• Security or verification holds.

NOIR SAINTS cannot guarantee delivery dates once a package is with the carrier.

Customers are responsible for entering a complete, correct, and deliverable shipping address at checkout.

Please review before ordering:

• Street number and street name.
• Apartment, unit, suite, buzzer, or building number.
• City, province/state/region, and postal/ZIP code.
• Phone number or delivery contact if required.
• Email address for shipping updates.

Incorrect address: If an address is incorrect or incomplete, the package may be delayed, returned to sender, delivered to the wrong location, or become undeliverable. Additional shipping fees may apply for reshipment.

Changing an address: If you need to update your shipping address, contact us immediately. We cannot guarantee address changes once an order has been processed, packed, labelled, or shipped.

If your package appears lost, missing, or stolen, contact the carrier first using your tracking number, then contact NOIR SAINTS support with your order number and tracking details.

If tracking says delivered:

• Check your mailbox.
• Check your front door, side door, or secure delivery location.
• Check parcel lockers, concierge, or reception desk.
• Ask neighbours or household members.
• Review carrier delivery notes and proof of delivery if available.

Carrier investigation: Some missing-package issues require a carrier investigation. Resolution may depend on delivery records, GPS scans, proof of delivery, package protection if available, and carrier policies.

Stolen packages: NOIR SAINTS is not responsible for packages stolen after confirmed delivery. Customers should use a safe delivery address when possible.

Packages may be returned to sender if the address is incomplete, the recipient is unavailable, delivery attempts fail, the package is refused, or the carrier cannot complete delivery.

Return-to-sender packages: If a package is returned to us, we may contact you to arrange reshipment or refund according to the situation and store policy.

Reshipping fees: Additional shipping fees may apply if the return was caused by incorrect address information, refusal, missed delivery, or customer error.

Unclaimed packages: Packages that are unclaimed or not picked up within the carrier’s holding period may be returned to sender.

Some products may be offered as pre-orders, backorders, made-to-order pieces, limited drops, app-first releases, or special launches.

Shipping timeline: Pre-order or special-release products may have longer processing and shipping timelines. Estimated timelines will be stated where applicable.

Mixed carts: If an order includes both in-stock and pre-order items, the order may ship together once all items are ready unless separate shipping is offered.

Launch delays: Limited drops and special releases may experience additional processing time because of high demand, inventory checks, or packaging volume.

If international delivery becomes available or if an order ships across borders, duties, taxes, brokerage fees, customs fees, or import charges may apply.

Customer responsibility: Unless clearly stated otherwise at checkout, customers are responsible for any import duties, taxes, customs fees, or local charges required by the destination.

Customs delays: Customs processing may delay delivery. NOIR SAINTS cannot control customs timelines, inspections, or local import requirements.

If you need to change or cancel an order, contact us as soon as possible after placing it.

Before shipment: We may be able to help if the order has not been processed, packed, labelled, or shipped.

After shipment: Once an order has shipped, cancellation or address changes may no longer be possible. You may need to follow the return process after delivery if the item is eligible.

No guarantee: Contacting support does not guarantee that an order can be changed or cancelled before shipment.

If your package arrives damaged or your item appears damaged, contact us promptly with your order number and clear photos.

Please include:

• Your order number.
• Photos of the outside packaging.
• Photos of the shipping label.
• Photos of the damaged item.
• A clear description of the issue.

Damage claims may require review, carrier investigation, or additional information before resolution.

Some products, addresses, delivery zones, carrier services, or order types may be restricted or unavailable.

Restrictions may apply because of:

• Carrier limitations.
• Remote delivery areas.
• Undeliverable addresses.
• Shipping-rate availability.
• Product size or package weight.
• Payment or fraud review.
• Regional service limitations.

If shipping is unavailable, checkout may prevent order completion or show no available shipping options.

For shipping questions, delivery issues, tracking concerns, missing packages, or address problems, contact NOIR SAINTS support.

Email: support@thenoirsaints.com

Include in your message:

• Your full name.
• Your order number.
• The email used at checkout.
• Your tracking number if available.
• A short explanation of the issue.