NOIR SAINTS HELP CENTRE
Help & Support
Find quick answers for orders, shipping, returns, refunds, sizing, product care, app access, Shadow Society™ updates, and customer support. Built to help you resolve issues faster and shop with confidence.
Order Support
Need help with an order confirmation, order number, payment issue, cancellation request, or order update?
Email SupportShipping Help
Track delivery, understand processing time, review address issues, or learn what to do if a package is missing.
Shipping PolicyReturns & Refunds
Review return eligibility, item condition requirements, refund timelines, exchanges, and damaged item steps.
Return PolicyApp & Private Access
Learn about the NOIR SAINTS app launch, Shadow Society™, private drops, hidden rewards, and exclusive products.
Explore AppSUPPORT STANDARD
The faster you give details, the faster we can help.
For order-related help, always include your order number, checkout email, product name, size, colour, tracking number if available, and a clear description of the issue. Missing details can delay support.
HOW TO GET HELP
Choose the right support path.
Use the guide below so your request reaches the right place. This helps us review your issue clearly and avoid unnecessary back-and-forth.
Order issue: Include order number, checkout email, product name, size, and issue.
Shipping issue: Include tracking number, delivery address concern, and carrier status.
Return request: Contact support before sending anything back.
Damaged or incorrect item: Include clear photos of the item, package, and label.
CONTACT DETAILS
Direct support email.
For the fastest review, contact us directly and include complete details.
Email:
support@thenoirsaints.com
For order questions, include your order number in the subject line.
SUPPORT PROCESS
How we review your request
Every support request is reviewed based on the information provided, order records, tracking status, product condition, and applicable store policies.
Send your request
Email support or use the contact page with your order number and full details.
We review the details
Our team checks your order, tracking, product information, and policy eligibility.
We may request more information
For damaged, incorrect, missing, or return-related issues, photos or extra details may be needed.
We provide next steps
Depending on the situation, we may provide instructions, policy guidance, return steps, or resolution options.
Shipping Policy
Processing time, tracking, delivery delays, address accuracy, missing packages, and shipping support.
View PolicyReturns & Refunds
Return window, condition requirements, non-returnable items, refund process, and exchanges.
View PolicyPrivacy Policy
How customer information is collected, used, protected, stored, and managed.
View PolicyHow do I contact NOIR SAINTS support?
Email us at support@thenoirsaints.com. For order-related questions, include your order number and checkout email.
What should I include in an order support message?
Include your order number, full name, checkout email, product name, size, colour, tracking number if available, and a clear explanation of the issue.
Can I change or cancel my order?
Contact support as soon as possible. Changes or cancellations may not be possible once an order is processed, packed, labelled, or shipped.
Where is my tracking number?
Tracking information is usually sent after the order is processed and handed to the carrier. Tracking may take time to activate after label creation.
What do I do if my package says delivered but I cannot find it?
Check your mailbox, front door, side door, parcel locker, building concierge, reception desk, neighbours, household members, and carrier delivery notes. Then contact the carrier and NOIR SAINTS support with your order number and tracking number.
How do I start a return?
Contact support before sending anything back. Returns must be reviewed first, and items must meet the return condition requirements.
What if I received a damaged or incorrect item?
Contact support promptly with your order number, photos of the item, photos of the packaging, photos of the shipping label, and a clear explanation of the issue.
Can I ask about the NOIR SAINTS app?
Yes. You can contact us about app launch updates, Shadow Society™ access, private drops, hidden rewards, exclusive products, and membership-related questions.
NOIR SAINTS SUPPORT
Still need help?
Contact support with your order number, checkout email, and complete details. The clearer your message, the faster we can review your request.