Shipping policy
At NOIR SAINTS™, we aim to deliver your order quickly and securely.
Shipping Location
We currently ship within Canada only.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Processing times may be longer during high-demand periods such as product launches or sales.
Shipping Options
We offer the following shipping methods:
- Standard Shipping
- Express Shipping (faster delivery option available at checkout)
Shipping rates and delivery estimates are shown at checkout.
Free Shipping
We offer free standard shipping on orders over $179 CAD within Canada.
Delivery Time
Delivery times vary based on your location and selected shipping method.
Shipping timelines are estimates and may be affected by external factors such as weather, carrier delays, or peak periods.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
Shipping Address
Please ensure your shipping address is correct at checkout.
NOIR SAINTS™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delays, Lost or Stolen Packages
Once your order is handed over to the carrier, delivery is managed by them.
We are not responsible for delays, lost, or stolen packages after shipment.
Returned to Sender
If a package is returned due to an incorrect address, failed delivery, or unclaimed shipment:
- You may be required to pay additional shipping fees for reshipment
Damaged Shipments
If your order arrives damaged:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the issue
We will review and resolve the situation as quickly as possible.
Contact
For any shipping-related questions:
Email: support@thenoirsaints.com
Website: https://thenoirsaints.com/