Refund policy
At NOIR SAINTS™, we are committed to delivering premium quality. If you’re not fully satisfied with your purchase, we offer a clear and fair return process.
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unworn, unused, and unwashed
- Must be in original condition
- All original tags must be attached
- Item must be free from stains, odors, or damage
Returns that do not meet these conditions may be refused.
Free Return Shipping
We offer free return shipping for approved returns within Canada.
Return instructions will be provided after your request is approved.
No Restocking Fees
We do not charge any restocking fees.
Final Sale Policy
We do not offer final sale items.
All eligible products can be returned if they meet our return conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Undergarments
- Socks
- Any hygiene-related or intimate products
Return Process
To start a return:
- Contact us at support@thenoirsaints.com
- Include your order number and reason for return
- Once approved, follow the provided return instructions
Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing after approval
- Processing times may vary depending on your payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the issue and your order number
We will review and resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your credit card company (processing delays may occur)
- If still unresolved, contact us
Contact
For all return requests or questions:
Email: support@thenoirsaints.com
Website: https://thenoirsaints.com/