Conditions d’utilisation

NOIR SAINTS SERVICE AGREEMENT

These Terms of Service explain the rules for using the NOIR SAINTS website, online store, checkout, account features, app-related pages, promotions, customer support, and digital services.

Last Updated: May 2026

By accessing or using our website, browsing our store, creating an account, placing an order, joining a waitlist, subscribing to updates, contacting support, or using any NOIR SAINTS digital service, you agree to these Terms of Service.

If you do not agree with these Terms of Service, you should not use our website, services, or place an order.

ACCEPTANCE OF TERMS

By using the NOIR SAINTS website, online store, checkout, account features, support channels, waitlists, promotions, app-related pages, or digital services, you agree to follow these Terms of Service.

These terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, FAQ page, and any product-specific or promotion-specific terms shown on our website.

ABOUT NOIR SAINTS

NOIR SAINTS is a premium minimal streetwear and luxury apparel brand operating through its online store and related digital experiences.

“NOIR SAINTS,” “we,” “us,” and “our” refer to the brand operating this store. “You,” “your,” and “customer” refer to any visitor, shopper, subscriber, account holder, or person using our website or services.

ELIGIBILITY AND ACCOUNT RESPONSIBILITY

You may use our website and services only if you are legally permitted to do so.

If you create an account, you are responsible for keeping your login information secure and for any activity that happens under your account.

You agree to provide accurate, complete, and current information when placing an order, creating an account, joining a waitlist, contacting support, or submitting any form.

We may suspend, restrict, or close accounts connected to fraud, abuse, unauthorized activity, policy violations, false information, or misuse of promotions.

ACCEPTABLE USE

You agree to use the website and services only for lawful and intended purposes.

You must not:

Use the website for fraud, abuse, harassment, or illegal activity.
Attempt to access systems, data, accounts, or areas not intended for you.
Interfere with website security, checkout, payment, or order systems.
Use bots, scraping tools, auto-checkout systems, or automated purchasing tools without permission.
Submit false order details, false return claims, fake support claims, or misleading information.
Misuse discount codes, rewards, private links, waitlists, or promotions.
Copy, reproduce, or reuse product images, designs, descriptions, logos, or branding without permission.
Upload, send, or attempt to introduce viruses, malware, spam, or harmful code.

We may refuse service, cancel orders, restrict access, or disable accounts if we believe these Terms of Service have been violated.

PRODUCT INFORMATION AND AVAILABILITY

We aim to provide accurate product names, descriptions, sizing information, images, pricing, colours, and availability. However, mistakes, updates, or changes may occur.

Product colours may appear differently depending on photography, lighting, editing, screen settings, device display, fabric texture, and production variation.

Some products may have oversized, relaxed, boxy, or streetwear-inspired fits. Customers are responsible for reviewing size charts, descriptions, and fit notes before ordering.

Products may sell out, be restocked, be discontinued, be limited by quantity, or be reserved for private access without prior notice.

ORDERS AND ORDER REVIEW

Placing an order means you are submitting a request to purchase. We may review, accept, limit, cancel, or refuse any order when necessary.

An order confirmation email means your order request was received. It does not guarantee final acceptance if an issue appears during processing, payment review, inventory review, or fraud screening.

Orders may be cancelled or refused because of:

Payment failure or payment review.
Suspected fraud or suspicious activity.
Incorrect shipping or billing information.
Inventory errors or unavailable stock.
Pricing, product, discount, checkout, or technical errors.
Shipping restrictions or unavailable delivery service.
Promotion misuse or coupon abuse.
Violation of these Terms of Service.

We may limit quantities per order, customer, address, account, payment method, household, product, or promotion.

PRICING, TAXES, AND CHARGES

Prices are displayed on the website and may change at any time unless an order has already been accepted and processed.

Taxes, shipping charges, and applicable costs may be calculated at checkout before you complete your purchase.

If a product, promotion, discount, tax, or shipping charge is displayed incorrectly because of an error, we may correct the error, cancel the affected order, or contact you for next steps.

Free delivery may be available on eligible orders over $99, subject to conditions, availability, and any exclusions shown at checkout or in promotional details.

PAYMENTS

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

Payments are processed by secure third-party payment providers. We do not directly store full payment card numbers on our website servers.

Orders may be held, cancelled, or reviewed because of payment failure, payment disputes, chargeback activity, suspected fraud, or verification concerns.

If you have a problem with an order, contact us first. We reserve the right to respond to chargebacks with order records, delivery details, customer communication, and policy information.

SHIPPING AND DELIVERY

Shipping options, delivery times, and shipping costs may vary depending on location, order value, product type, carrier availability, and service conditions.

Orders usually require processing time before shipment. Processing may take longer during launches, sales, holidays, high-volume periods, carrier disruptions, or verification reviews.

Delivery dates are estimates unless specifically guaranteed by the carrier or service option. We are not responsible for delays outside our control.

You are responsible for entering a complete and correct shipping address. We are not responsible for failed delivery caused by incorrect, incomplete, outdated, or undeliverable address information.

If tracking shows delivery but you cannot locate the package, contact the carrier and our support team promptly. Resolution may depend on carrier records, delivery confirmation, and available investigation details.

RETURNS, REFUNDS, AND EXCHANGES

Eligible returns are accepted within 30 days of delivery. Items must be unworn, unused, unwashed, undamaged, free from odours, and returned with original tags, packaging, and proof of purchase where applicable.

Clearance items, final sale items, gift cards, and hygiene-sensitive products are not returnable unless required by applicable rules.

If a returned item does not meet return requirements, we may refuse the return or reduce the refund where appropriate.

Approved refunds are issued to the original payment method where possible. Bank and payment-provider processing times may vary.

Exchanges depend on stock availability. The fastest option may be to place a new order and return the eligible item separately.

If you receive a damaged, defective, or incorrect item, contact support promptly with your order number, photos of the product, photos of the packaging, and a description of the issue.

PROMOTIONS, DISCOUNTS, AND REWARDS

Promotions, discounts, rewards, app offers, private codes, limited campaigns, and gift cards may have additional terms, expiry dates, exclusions, limits, or minimum purchase requirements.

Discount codes must be applied at checkout. We are not required to apply discounts after an order has already been placed.

Promotions may not apply to taxes, shipping, sale items, clearance items, gift cards, limited releases, bundles, or specific collections unless stated.

We may cancel, refuse, or reverse promotions connected to misuse, technical errors, duplicate account abuse, unauthorized sharing, suspicious activity, or activity outside the intended purpose of the offer.

APP ACCESS, WAITLISTS, AND SHADOW SOCIETY

NOIR SAINTS may offer app launch pages, waitlists, early access, private drops, Shadow Society access, rewards, or exclusive product experiences.

Joining a waitlist, subscribing to updates, or participating in any private access experience does not guarantee product availability, discounts, rewards, membership status, app access, or successful checkout.

We may modify, pause, restrict, rename, or end app-related features, waitlists, rewards, private drops, or community programs at any time.

Customers must not abuse private links, discount codes, reward programs, duplicate accounts, or early-access systems.

INTELLECTUAL PROPERTY

The NOIR SAINTS name, logos, insignia, app icon, product images, videos, website design, product descriptions, graphics, packaging, slogans, campaigns, and brand materials are owned by or licensed to NOIR SAINTS.

You may not:

Copy, reproduce, sell, modify, or exploit NOIR SAINTS branding without permission.
Use our logos, product images, or marks to suggest affiliation or endorsement.
Create counterfeit, imitation, derivative, or confusingly similar products.
Use our product descriptions, photography, graphics, or code for another store without permission.

USER CONTENT AND FEEDBACK

If you submit reviews, photos, videos, social media tags, testimonials, feedback, comments, survey responses, or other content, you allow NOIR SAINTS to use, display, reproduce, publish, adapt, and share that content for brand, product, website, marketing, and social purposes where permitted.

You must only submit content you own or have permission to share. You must not submit false, illegal, abusive, hateful, infringing, misleading, obscene, or harmful content.

We may remove, reject, edit, or refuse to publish submitted content at our discretion.

THIRD-PARTY SERVICES

Our website may use or link to third-party services such as ecommerce platforms, payment providers, shipping carriers, analytics tools, advertising platforms, social networks, review tools, or customer support systems.

We are not responsible for third-party websites, service outages, privacy practices, payment decisions, delivery performance, or content outside our control.

MARKETING COMMUNICATIONS

If you subscribe to emails, SMS, app updates, waitlists, product alerts, promotions, or community communications, you agree to receive those communications according to your consent and applicable rules.

You can unsubscribe from marketing emails using the unsubscribe link in the email. For SMS, follow the opt-out instruction in the message where applicable.

Even if you unsubscribe from marketing, we may still send order confirmations, shipping updates, return updates, account notices, security messages, and customer support messages.

PRIVACY

Your use of NOIR SAINTS is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, share, store, protect, and manage personal information.

WEBSITE ERRORS AND AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or compatible with every device, browser, network, or platform.

Errors may include:

Incorrect product information.
Incorrect product imagery.
Incorrect pricing.
Inventory errors.
Checkout problems.
Promotion or discount issues.
Shipping-rate errors.
Technical outages.

We may correct errors, update information, refuse affected orders, or cancel affected orders where needed.

DISCLAIMERS

The website and services are provided on an “as available” basis. We do not promise that every feature, product, service, promotion, or page will always be available or error-free.

Nothing in these Terms of Service is intended to limit any customer rights that cannot be limited under applicable rules.

LIMITATION OF RESPONSIBILITY

To the extent permitted by applicable rules, NOIR SAINTS will not be responsible for indirect, incidental, special, consequential, punitive, or unexpected losses related to use of the website, products, services, delays, or inability to access the website.

For order-related claims, our responsibility may be limited to the amount paid for the product or service connected to the claim, unless applicable rules require otherwise.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including carrier issues, weather, supply chain delays, payment-provider outages, technical failures, cyber incidents, customs delays, labour disruptions, emergencies, or other unexpected events.

CHANGES TO THESE TERMS

We may update these Terms of Service at any time to reflect changes in our website, policies, products, services, payment providers, shipping partners, app features, customer programs, or operational needs.

The “Last Updated” date shows when this page was last revised. Continued use of the website after updates means you accept the updated Terms of Service.