Politique d’expédition
SHIPPING POLICY
At NOIR SAINTS, we aim to process and ship every order with care. Please review our shipping policy before placing an order.
SHIPPING LOCATIONS
NOIR SAINTS currently ships Canada-wide.
Shipping to the United States and United Kingdom is coming soon. International shipping is not available at this time unless stated otherwise on our website or checkout page.
ORDER PROCESSING TIME
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing times may be longer during product launches, sales, holidays, high-volume periods, or unexpected delays.
Business days do not include weekends or public holidays.
DELIVERY TIME
Estimated delivery within Canada is usually 8–10 business days after the order has been processed and shipped.
Delivery times are estimates only and may vary depending on location, carrier service, weather, holidays, or other delays outside our control.
SHIPPING RATES
Shipping rates are calculated at checkout based on your order, delivery location, and available shipping options.
FREE SHIPPING
NOIR SAINTS offers free Canada-wide shipping on orders over $99 CAD before taxes and after discounts.
If your order total falls below $99 CAD after discounts or adjustments, free shipping may not apply.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Please allow some time for tracking updates to appear after the carrier receives the package.
INCORRECT SHIPPING ADDRESS
Customers are responsible for entering a complete and correct shipping address at checkout.
NOIR SAINTS is not responsible for delays, failed delivery, lost packages, or additional shipping costs caused by incorrect, incomplete, outdated, or undeliverable address information.
If you notice an address mistake, contact us as soon as possible at support@thenoirsaints.com. We cannot guarantee changes once an order has been processed or shipped.
LOST, DELAYED, OR STOLEN PACKAGES
Once an order has been handed to the shipping carrier, delivery timing and handling are managed by the carrier.
NOIR SAINTS is not responsible for packages lost, delayed, stolen, or marked as delivered by the carrier. However, if you experience an issue, contact us at support@thenoirsaints.com and we will do our best to help you review the situation.
If tracking shows that a package was delivered, we recommend checking your mailbox, front desk, building reception, parcel locker, neighbours, or local carrier office.
DAMAGED PACKAGES
If your package arrives damaged, contact us within 7 days of delivery at support@thenoirsaints.com with your order number and clear photos of the package and product.
We will review the issue and provide the next steps.
ORDER CANCELLATIONS
Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled and must follow our Return & Refund Policy if eligible.
PRE-ORDERS AND SPECIAL RELEASES
Pre-order items, limited drops, or special release products may have different processing and shipping timelines. Any special shipping details will be shown on the product page or communicated before shipment.
CONTACT
For shipping questions, contact NOIR SAINTS support at: