Politique de remboursement
RETURN & REFUND POLICY
At NOIR SAINTS, we want you to be satisfied with your purchase. If something is not right, please review our return and refund policy below.
RETURN WINDOW
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition with all tags, packaging, and accessories included.
Items returned without original tags or packaging may not be accepted.
HOW TO START A RETURN
To request a return, please contact us at support@thenoirsaints.com with your order number, full name, reason for return, and photos if the item is damaged, defective, or incorrect.
Once your return request is reviewed, we will provide instructions on how to send the item back. Please do not send any items back before contacting us first.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as NOIR SAINTS is not responsible for lost, delayed, or undelivered return packages.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@thenoirsaints.com with your order number and clear photos of the issue.
If the issue is approved, we will offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned:
Clearance items
Final sale items
Gift cards
Hygienic products
Items that have been worn, washed, damaged, altered, or used
Items without original tags or packaging
EXCHANGES
We currently recommend placing a new order for the item you want and returning the original item if it meets our return conditions. This helps avoid delays and ensures the replacement item does not sell out.
REFUNDS
Once your return is received and inspected, we will notify you if the refund is approved or rejected.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your bank statement, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to an error on our part.
ORDER CANCELLATIONS
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
SALE ITEMS
Sale items may be returned only if they are not marked as final sale or clearance. Clearance and final sale items are not eligible for return, exchange, or refund.
RETURN CONDITION
Returned items must be in original condition. If an item is returned worn, washed, damaged, stained, scented, missing tags, missing packaging, or not in resaleable condition, the return may be refused.
CONTACT
For all return and refund questions, contact us at: